To our customers sending to India:

Due to the flooding in southern India, Ria is experiencing a delay to most money transfers to India. We are currently working to reestablish services. You can expect your money transfer to be either deposited or ready for pickup from an agent within the next 24-48 hours. We apologise for any inconvenience and hope for a quick recovery to the Kerala region.

Frequently Asked Questions

Getting Started

  • How do I send money online?
  • How long does it take to send money?
  • Where can I send money?
  • How much money can I send?
  • What information do I need?
  • How do I know my recipient received their funds?
  • How long does it take to review my transfer?

My Account

  • How do I unlock my account?
  • I forgot my password. How can I access my account?
  • Why has my account been locked?

Fees & Rates

  • How much does it cost to send money online?
  • Are rates the same online as they are in-store?
  • How can I find out the exchange rate for a specific country?
  • How do I send more than $5,000AUD a day?

Customer Service

  • What are Ria's Customer Service hours?
  • Where can I go for answers to my questions?
  • What do I do if I have a question, issue or dispute with the site?

Payment Information

  • What payment methods can I use?
  • How do I send money if I have cash?
  • What is POLi and how does it work?
  • Is POLi secure to use?
  • Which banks can I use with POLi?
  • How do I opt-out of the Visa Stored Credentials Policy?

Delivery Options

  • What delivery options are available?
  • How does home delivery work?

Scams, Fraud and Security

  • How can I help prevent consumer fraud?
  • What should I do if I receive an email from Ria asking me to open an account?
  • Why was my transfer put in review?
  • Why was my transfer declined?

Sending and Receiving Money

  • How can I find out the exchange rate for a specific country?
  • How can my recipient pick up the money I send them online?
  • Where can I send money from?
  • What information does my recipient need to pick up the money?

Modify, Track, or Cancel a Transaction

  • How do I modify a transaction?
  • How can I receive a refund if the account I used is closed or frozen?
  • How do I track the status of my transfer?
  • How do I cancel my money transfer?
  • If I cancel my money transfer, how long will it take to receive my refund?

Sending Money to Nigeria

  • I want to send money to Nigeria, how can my recipient receive the money?
  • When will my recipient receive the money?

Refer a Friend

  • How do I refer my friends and family to get a reward?
  • How do I make sure that I qualify for my reward?
  • OK, I referred my friends, now what?
  • My friend completed their paid money transfer, when will I get my reward?
  • How will I receive my reward?
  • Can I refer myself?
  • How many people can I refer?
  • I haven't received my reward. What can I do?